There is increasing awareness of how crippling it can be to lose such essential business data.

The backup solution on offer is a fully managed service. This means that all data being backed-up is proactively monitored, by a dedicated account manager.
Any issues with backups which account managers are not able to troubleshoot are escalated to our technical team, who are on-hand at all times.
Technical support is not outsourced anywhere beyond Squarebreed, and customers are not expected to wait in call queue, when needing support.